System updates / Maintenance Data Issues – November 7, 2016

As some of you may have noticed, we are currently experiencing issues with some data sets on our charts.

We’ve confirmed that the issue is with our data provider ICE Data (renamed from the recently acquired Interactive Data). We are working closely with them to resolve everything as soon as possible – so far we’ve received three updates, which do not provide an ETA as of the time of this post.

It’s not typical in the financial data provider industry to be down for a long time, due to the nature of the markets. This means hopefully the data will be back on fairly soon, we are hoping by end of day today. We’ll keep everyone updated if more news come up, but if things get fixed – you’ll simply see the charts start working!

Thanks for your patience and continued support. It doesn’t depend on us but we are trying to help fix it.

November 7, 2016
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